Shipping Policy

At ShadiSpecial, we are committed to providing a smooth, timely, and reliable delivery experience for all our valued customers. Please take a moment to review our shipping policies to understand how we ensure your orders reach you safely and on time.

Dispatch Time

Most of our products are carefully prepared and ready to be dispatched within 4-7 business days, allowing us to start the delivery process promptly.

Payment Policy

As per our payment terms, any partially paid amount is non-refundable. We request you to review your order carefully before completing the payment.

Delivery & Unforeseen Delays

While we strive for punctual delivery, delays may occasionally occur due to circumstances beyond our control, such as natural events, holidays, or remote locations. We sincerely apologize for any inconvenience and appreciate your understanding.

Delivery Partner Responsibility

Please note that delays caused by the delivery partner are not directly within our control. However, our team will actively coordinate with them to ensure your order reaches you as soon as possible.

Order Tracking

Once your order is dispatched, we will send you an email with tracking details, so you can monitor the progress and estimated delivery time of your parcel.

Personalized & Custom Orders

We understand that personalized items hold special meaning. Due to the careful customization process, these items may require up to 15 additional days to ensure the highest quality and attention to detail.

Customer Support

Our dedicated team is available to assist with customization queries, order concerns, or delivery updates. We remain in constant communication to ensure all your needs are met to the best of our abilities.

Important Notes

All order tracking details will be shared via email once the parcel is dispatched. Please ensure your contact information is accurate to avoid delays.